Server Colocation
Agreement
This Agreement
defines the terms and conditions between SG Hosting
Services (a hosting division of Pozhub Solutions Pte Ltd,
Company Registration No.
200500057R),
a company incorporated in Singapore (“SG Hosting Services”) and The Party whose name and
particulars are stated in “Attached Price Terms” hereto (“the
Customer”) for the provision of co-location services and related
products and services to the Customer.
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PURPOSE OF AGREEMENT
SG Hosting Services
provides Internet connectivity services (the “Bandwidth”), space in
its business premises to store and operate such Hardware (“Rack
Space”) and together comprising a server co-location package
(together, the “Services”). SG Hosting Services desires to provide
Services to the Customer, and the Customer desires to receive and
compensate SG Hosting Services for such Services.
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DURATION
The term of this agreement is for the Minimum Term of 12-month and
shall automatically renew yearly thereafter unless either party
notifies the other in writing at least one (1) Month prior to the
end of the current term, of their intention not to renew this
Agreement.
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The provisions of Services shall be initiated by this Agreement issued
by the Customer describing the service plan and cost. Each Agreement
will contain the prices, initial terms of Services and other
information designated in the Service Order form. The Customer shall
use the then current version of the Agreement as designated by SG
Hosting Services. No Agreement shall be effective until accepted by
SG Hosting Services. The terms of this Agreement shall control
Services to the Customer.
All contract terms are based on a 12-month unless otherwise stated
in the Server Order. The Customer may terminate any Agreement by
giving SG Hosting Services at least thirty (30) days written notice
prior to the end of the Contract Term when the Customer desires
Services to cease. If the Customer decided to terminate the Server
Order before the contract term, all amounts due from the Customer
remaining contract terms for the account to which the Agreement
relates must be paid in order for the Customer to terminate an
Agreement. SG Hosting Services may terminate any Agreement by giving
at least thirty (30) days prior written notice of the date of
termination of Services.
SG Hosting Services may designate for the Customer use on a
temporary basis the number of Internet Protocol Addresses (“IP
Addresses”) specified on the Agreement from the address space
assigned to SG Hosting Services. The Customer acknowledges that the
IP Addresses are the sole property of SG Hosting Services, and are
temporarily designated for the Customer use as part of the Services,
and are not transferable. SG Hosting Services reserves the right to
change the IP Address designations at any time. SG Hosting Services
shall use reasonable efforts to minimize inconvenience to the
Customer resulting from such changes, and shall give the Customer
reasonable notice of changes. The Customer agrees that it will have
no right to use IP Addresses assigned to SG Hosting Services upon
termination of this Agreement, and that any change in IP Addresses
the Customer may need to make after termination of this Agreement
shall be the sole responsibility of the Customer.
Maintenance.
From time to time, SG Hosting Services may conduct routine tests,
maintenance, upgrade or repair on any part of the System, and SG
Hosting Services shall give the Customer prior notice thereof.
The Customer acknowledges that there may be instances where it is
not practicable for SG Hosting Services to give advance notice of a
disruption, for example, in the event of an emergency, and SG
Hosting Services shall be entitled to disrupt the Services to
conduct restoration and remedial works without prior notice.
Control Rights.
The Customer, and not SG Hosting Services, has the sole and
exclusive control over the Data. The Customer acknowledges and
SG Hosting Services agrees that in the provision of the Services
hereunder SG Hosting Services is not provided, either directly or
indirectly, with or access to the Data that would allow SG Hosting
Services to exercise any control over the Data. SG Hosting Services
accepts no responsibility for the Data passing through the System.
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SERVER EQUIPMENT AND ACCESS TO FACILITY
SG
Hosting Services shall provide the Space, lighting, air conditioning
and electrical power required for the accommodation and operation of
the Server Equipment.
The
Customer shall be responsible for the re-configuration and testing
of the Server Equipment upon the installation of the Server
Equipment into the Space.
The
Customer agrees to immediately remove or render non-infringing, at
the Customer's sole expense, any Server Equipment alleged to
infringe any patent, trademark, copyright, or any other intellectual
property rights.
Overall responsibility for the Server Equipment maintenance and
repair shall remain with the Customer. The Customer shall be
responsible for contacting and coordinating with their maintenance
contractors and supervise their performing corrective maintenance on
the Server Equipment.
The
Customer shall provide the Server Equipment and the Customer shall
appoint authorized personnel to deliver the Server Equipment to the
Facility and install the same anytime after the Commencement Date.
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SG Hosting Services
shall not be liable for failure or delay in performing its
obligations hereunder if such failure or delay is due to
circumstances beyond its reasonable control, including, without
limitation, acts of any governmental body, war, insurrection,
sabotage, embargo, fire, flood, strike or other labor disturbance,
interruption of or delay in transportation, unavailability of or
delay in telecommunications or third party services, failure of
third party software or inability to obtain raw materials, supplies,
or power used in or equipment needed for provision of the Services.
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CUSTOMER CONTENT AND RESPONSIBILITIES
The Customer is solely responsible for the content of any postings,
data or transmissions using the Services (the “Content”), or any
other use of the Services by the Customer or by any person entity
the Customer permits to access the Services (a “User”). The Customer
represents and warrants that neither it nor any User will use the
services for unlawful purposes (including, without limitation,
infringement of copyright or trademark, misappropriation of trade
secrets, wire fraud, invasion of privacy, illegal pornography,
obscenity, defamation, and illegal use, transportation or sale of
tobacco, controlled substances and firearms), or to interfere with,
or disrupt, other network users, network services, or network
equipment. Disruptions include, without limitation, distribution of
unsolicited advertising or chain letters, repeated harassment of
other network users, wrongly impersonating another user, falsifying
one’s network identity for improper or illegal purposes, sending
unsolicited mass e-mailings, propagation of computer viruses, using
the network to make unauthorized entry to any other machine
accessible location, via the network, and distributing of tools
designed for compromising security (i.e. including, but not limited
to, password guessing programs, cracking tools or network probing
tools). SG Hosting Services may suspend or terminate the Services
immediately, without prior notice to the Customer, if SG Hosting
Services believes, in good faith, that the Customer or a User is
utilizing the Services for any such illegal or disruptive purpose.
The Customer shall defend, indemnify, and hold harmless SG Hosting
Services from and against all liabilities, judgments, claims,
damages, settlements, expenses and costs (including reasonable
attorneys’ fees and litigation expenses) arising out of or relating
to any and all claims by any person relating to use of the Services,
including, but not limited to, use of the Services without consent
of the Customer.
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PRICING AND PAYMENT TERMS
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The full amount of the Initial Fee as reflected in the Agreement,
which includes any set-up fees and charges for the first payment
term of Services, are due and payable to SG Hosting Services upon
the acceptance of the Agreement. Thereafter, the Customer will pay
in advance charges for each payment term. The recurring billing date
shall be established by the date that the server release
notification is e-mailed or faxed to the Customer and shall recur
based on the Payment Term specified on the Agreement. Accounts that
pay by cheque (limited to Singapore dollars) will be sent an invoice
at least fifteen (15) days prior to the recurring billing date and
payment is due on or before the recurring billing date. SG Hosting
Services will impose an S$25.00 charge for any cheque that is
returned for any reason by a financial institution. SG Hosting
Services reserves the right to charge the Customer any sales, use,
excise, and gross receipts, or any other tax or fees now or imposed,
directly or indirectly, by any governmental authority or agency with
respect to the Services.
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The Customer must notify SG Hosting Services in writing of any
disputed charges within 7 days of the date of the billing for such
charges. If the Customer does not notify SG Hosting Services within
that time period, the Customer has waived any right to dispute such
amounts, either directly or indirectly or as a set-off, or defense
in any action or efforts to collect amounts due to SG Hosting
Services.
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All accounts more
than 30 days past due will be charged interest from the due date of
the lesser of (i) 2% per month on the past due amount; or (ii) the
highest legal rate of interest. SG Hosting Services may also
suspend, interrupt, or terminate Services on any account that is
past due by more than thirty (30) calendar days, by disabling
telnet/ftp access and/or disabling the connection to the server. In
the event of disconnection, the Customer must pay SG Hosting
Services a reconnection fee of S$50.00 as a condition of
reactivation of the Services, in addition to full payment of the
balance due on the account. Reactivation of services will only be
performed during SG Hosting Services regular business hours (Monday
through Friday, 9:00 a.m. – 6:00 p.m. Singapore Time). SG Hosting
Services may send all accounts that have not been paid in full to a
collection agency. The Customer is responsible for paying all costs
of collection, including, but not limited to, reasonable attorney’s
fee and, where lawful, collection agency fees. All accounting issues
should be addressed to SG Hosting Services at
finance@SG
Hosting Services
SG Hosting Services offers a price-freeze guarantee to its the
Customer. SG Hosting Services will not increase the cost of services
for the Customer as indicated on the Agreement as long as The
Customer’s account is with SG Hosting Services and provided the
Customer’s account does not become delinquent.
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SG Hosting Services shall provide
the Customer with maintenance and support services for the Hardware
or Software, if such services are specified in the Agreement.
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Maintenance and support services shall not include services for
problems arising out of (a) tampering, modification, alteration, or
addition to the Hardware or Software, which is undertaken by persons
other than SG Hosting Services or its authorized representatives; or
(b) programs or hardware supplied by the Customer.
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The Customer
The Customer shall appoint at least 1 representative that will be
from time to time, allowed into Facility. Visitations are from
subjected to 5 hours per month, Monday to Friday. Advanced notice
must be given for visitation on Saturday and Sunday. The Customer
must register with the duty officer in charge of any visitation.
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Each SG Hosting Services Customer is responsible for the equipment
security of his or her passwords. Generally, secure passwords are
between 6 and 8 characters long, contain letters of mixed case and
non-letter characters, and cannot be found in whole or part, in
normal or reverse order, in any dictionary of words or names in any
language. The Customer is responsible for changing his or her
password regularly.
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TERM AND TERMINATION
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The term of this
Agreement shall commence on the Effective Date and continue until
terminated in accordance with this Agreement. The term of an
Agreement shall be as indicated therein. The term of an Agreement
shall automatically renew unless either party provides the other
with written notice of termination at least thirty (60) days prior
to the renewal date as established by the Contract Term reflected in
the Agreement.
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SG Hosting Services may immediately terminate this Agreement and any
or all Agreement s, within its sole discretion, if the Customer
fails to pay (and SG Hosting Services has not actually received) any
amounts due within sixty (60) days after the due date. For other
breaches of this Agreement, either party may terminate this
Agreement, and Agreement, as applicable, if the breaching party
fails to correct the default within thirty (30) days after the
written notice.
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Notwithstanding termination of this Agreement and Agreement, SG
Hosting Services shall be entitled to full contract payment of all
amounts that may be due to it from the Customer.
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Confidential Information shall mean all information identified by a
party (“Disclosing Party”) to the other party (“Receiving Party),
which, if in writing labeled as confidential, or if disclosed
orally, is reduced to writing within fifteen (15) days, and labeled
as confidential. Confidential Information shall remain the sole
property of the Disclosing Party. Except for the specific rights
granted by this Agreement, the Receiving Party shall not use any
Confidential Information of Disclosing Party for its own benefit or
for the benefit of others. Receiving Party shall not disclose
Confidential Information to any third party without written consent
of Disclosing Party (except to consultants who are bound by a
written agreement with Receiving Party to maintain confidentiality).
Confidential Information shall exclude information (i) available to
the public other than by a breach of this Agreement; (ii) rightfully
received from a third party not in breach of an obligation of
confidentiality; (iii) independently developed by Receiving Party
without access to Confidential Information; (iv) known to Receiving
Party at the time of disclosure; or (v) produced in compliance with
a court order. Receiving Party shall give reasonable notice to
Disclosing Party that Confidential Information is being sought by a
third person, so as to afford the opportunity to limit or prevent
such disclosure. Receiving Party agrees to cease using all
Confidential Information, and to promptly return such Confidential
Information to Disclosing Party upon request. Notwithstanding the
foregoing, the Customer consents to SG Hosting Services disclosure
of account information to credit reporting agencies, credit bureaus,
private credit reporting associations, or to other providers of
communications services.
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SG Hosting Services
liability (including, for purposed of this paragraph only, and of
its employees, agents, or representatives), to the Customer (either
directly or as a third party defendant in any action or proceeding)
for any claim arising out of or relating to this Agreement or
Agreement or the provision of any Services under Agreement
(including, without limitation, maintenance and support) shall be
limited to the amount of fees paid by the Customer to SG Hosting
Services under this Agreement within one year preceding the date the
Customer contends its claim arose. In no event shall SG Hosting
Services be liable for any loss of data, loss of profits, cost of
cover, or any other special, incidental, consequential, indirect or
punitive damages, however caused and regardless of theory of
liability. This limitation will apply even if SG Hosting Services
has been advised of, or is aware of, the possibility of such
damages.
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SG Hosting Services
specifically disclaims all implies warranties, including but not
limited to, the implied warranties of merchantability and fitness
for a particular purpose. Except as otherwise provided in this
Agreement, any written materials by SG Hosting Services, or
information on SG Hosting Services company web site, shall be for
informational purposes only and, whether delivered or disseminated
before or after the date of this Agreement, shall not create any
express or implied warranties, guaranty of performance, or
contractual obligations.
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MISCELLANEOUS
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The relationship of SG Hosting Services and the Customer under this
Agreement is that of independent contractors and not partners, joint
ventures, or co-owners as participants. Neither party has authority
to contract or bind the other.
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Any notice hereunder shall be in writing and shall be given by
registered or express mail, or reliable courier addressed to the
addresses in this Agreement, or by facsimile. Notice shall be deemed
to be given upon the earlier of actual receipt or three (3) days
after it has been sent, properly addressed and with postage prepaid.
Either party may change its address for notice by means of notice to
the other party given in accordance with this Section.
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The Customer may not assign this Agreement, in whole or in part,
either voluntarily or by operation of law, and any attempt to do so
shall be void and a default of this Agreement.
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SG Hosting Services may include the Customer’s name and contact
information in directories of SG Hosting Services service
subscribers for the purpose of promoting the use of the Services by
the Customer s generally. SG Hosting Services will not use the
Customer’s name or other identifying information in any other
advertising or promotional materials, without the prior written
consent of the Customer, which may not be unreasonably withheld.
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The Customer shall defend, indemnify, and hold harmless SG Hosting
Services from and against all liabilities, judgments, claims,
damages, settlements, expenses and costs (including reasonable
attorneys’ fees and litigation expenses) arising out of or relating
to any breach of this Agreement or Agreement by the Customer. The
Customer and SG Hosting Services will promptly notify each other
upon receipt of any third party claim or legal action arising out of
or relating to this Agreement or Agreement.
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This Agreement and the Agreement constitute the entire agreement
between SG Hosting Services and the Customer with respect to the
subject matter hereof. All prior agreements, representations, and
statements with respect to such subject matter are superseded. Any
failure of either party to exercise or enforce its rights under this
Agreement or Agreement shall not act as a waiver of subsequent
breaches. Non-Solicitation. During the term of this Agreement and
for a period of one (1) year thereafter, the Customer shall not
solicit or hire the services of any employee or subcontractor of SG
Hosting Services without the prior written consent of SG Hosting
Services.
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SG Hosting Services reserves the right to release the contact
information of the Customer s involved in violations of system
security to system administrators at other sites, in order to assist
them in resolving security incidents. SG Hosting Services will also
fully cooperate with law enforcement authorities in investigating
suspected lawbreakers.
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