Web Hosting Agreement
This Agreement
defines the terms and
conditions between SG Hosting Services
(a hosting division of
Pozhub Solutions Pte Ltd, Company Registration No.
200500057R),
a company incorporated in Singapore
("SG Hosting Services") and The Party whose name and
particulars are stated in "Attached Price Terms" hereto ("the
Customer") for the provision of co-location services and related
products and services to the Customer.
1. PURPOSE OF AGREEMENT
SG Hosting Services provides Internet connectivity services (the
"Bandwidth"), space in its business premises to store and operate
such Hardware ("Server") and together comprising a web hosting
package (together, the "Services"). SG Hosting Services desires to
provide Services to the Customer, and the Customer desires to
receive and compensate SG Hosting Services for such Services.
2. DURATION
The term of this agreement is for the
Minimum Term of 12-month and shall automatically renew yearly
thereafter unless either party notifies the other in writing at
least one (1) Month prior to the end of the current term, of their
intention not to renew this Agreement.
3. SERVICE ORDERS
Service Orders. The provisions of Services
shall be initiated by this Agreement issued by the Customer
describing the service plan and cost. Each Agreement will contain
the prices, initial terms of Services and other information
designated in the Service Order form. The Customer shall use the
then current version of the Agreement as designated by
SG Hosting Services.
No Agreement shall be effective until accepted by
SG Hosting Services.
The terms of this Agreement shall control Services to the Customer.
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Termination. All contract terms are
based on a 12-month unless otherwise
stated in the Server Order. The Customer
may terminate any Agreement by giving
SG Hosting Services
at least seven (7) days written notice
prior to the end of the Contract Term
when the Customer desires Services to
cease. If the Customer decided to
terminate the Server Order before the
contract term, all amounts due from the
Customer remaining contract terms for
the account to which the Agreement
relates must be paid in order for the
Customer to terminate an Agreement.
SG Hosting Services
may terminate any Agreement or Services to
customer by giving at least seven (7) days prior written
notice of the date of termination of
Services.
Maintenance. From time to time, SG
Hosting Services may conduct routine
tests, maintenance, upgrade or repair on
any part of the System, and SG Hosting
Services shall give the Customer prior
notice thereof. The Customer
acknowledges that there may be instances
where it is not practicable for SG
Hosting Services to give advance notice
of a disruption, for example, in the
event of an emergency, and
SG Hosting Services
shall be entitled to disrupt the
Services to conduct restoration and
remedial works without prior notice.
Control Rights. The Customer, and not
SG Hosting Services, has the sole and
exclusive control over the Data. The
Customer acknowledges and SG Hosting
Services agrees that in the provision of
the Services hereunder SG Hosting
Services is not provided, either
directly or indirectly, with or access
to the Data that would allow SG Hosting
Services to exercise any control over
the Data. SG Hosting Services accepts no
responsibility for the Data passing
through the System.
4. SERVICE INTERRUPTIONS
SG Hosting Services shall not be liable for
failure or delay in performing its obligations hereunder if such
failure or delay is due to circumstances beyond its reasonable
control, including, without limitation, acts of any governmental
body, war, insurrection, sabotage, embargo, fire, flood, strike or
other labor disturbance, interruption of or delay in transportation,
unavailability of or delay in telecommunications or third party
services, failure of third party software or inability to obtain raw
materials, supplies, or power used in or equipment needed for
provision of the Services.
5. CUSTOMER CONTENT AND RESPONSIBILITIES
The Customer is solely responsible for the
content of any postings, data or transmissions using the Services
(the “Content”), or any other use of the Services by the Customer or
by any person entity the Customer permits to access the Services (a
“User”). The Customer represents and warrants that neither it nor
any User will use the services for unlawful purposes (including,
without limitation, infringement of copyright or trademark,
misappropriation of trade secrets, wire fraud, invasion of privacy,
illegal pornography, obscenity, defamation, and illegal use,
transportation or sale of tobacco, controlled substances and
firearms), or to interfere with, or disrupt, other network users,
network services, or network equipment. Disruptions include, without
limitation, distribution of unsolicited advertising or chain
letters, repeated harassment of other network users, wrongly
impersonating another user, falsifying one’s network identity for
improper or illegal purposes, sending unsolicited mass e-mailings,
propagation of computer viruses, using the network to make
unauthorized entry to any other machine accessible location, via the
network, and distributing of tools designed for compromising
security (i.e. including, but not limited to, password guessing
programs, cracking tools or network probing tools).
SG Hosting Services
may suspend or terminate the Services
immediately, without prior notice to the Customer, if
SG Hosting Services
believes, in good faith, that the Customer
or a User is utilizing the Services for any such illegal or
disruptive purpose. The Customer shall defend, indemnify, and hold
harmless
SG Hosting Services
from and against all liabilities, judgments, claims, damages,
settlements, expenses and costs (including reasonable attorneys’
fees and litigation expenses) arising out of or relating to any and
all claims by any person relating to use of the Services, including,
but not limited to, use of the Services without consent of the
Customer.
6. PRICING AND PAYMENT TERMS
Payment Terms. The full amount of the
Initial Fee as reflected in the Agreement, which includes any set-up
fees and charges for the first payment term of Services, are due and
payable to
SG Hosting Services
upon the acceptance of the Agreement.
Thereafter, the Customer will pay in advance charges for each
payment term. The recurring billing date shall be established by the
date that the server release notification is e-mailed or faxed to
the Customer and shall recur based on the Payment Term specified on
the Agreement. Accounts that pay by cheque (limited to Singapore
dollars) will be sent an invoice at least fifteen (15) days prior to
the recurring billing date and payment is due on or before the
recurring billing date. SG Hosting Services will impose an S$25.00
charge for any cheque that is returned for any reason by a financial
institution. SG Hosting Services reserves the right to charge the
Customer any sales, use, excise, and gross receipts, or any other
tax or fees now or imposed, directly or indirectly, by any
governmental authority or agency with respect to the Services.
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Pricing Disputes. The Customer must
notify SG Hosting Services in writing of
any disputed charges within 7 days of
the date of the billing for such
charges. If the Customer does not notify
SG Hosting Services within that time
period, the Customer has waived any
right to dispute such amounts, either
directly or indirectly or as a set-off,
or defense in any action or efforts to
collect amounts due to SG Hosting
Services.
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Collection. All accounts more than 30
days past due will be charged interest
from the due date of the lesser of (i)
2% per month on the past due amount; or
(ii) the highest legal rate of interest.
SG Hosting Services may also suspend,
interrupt, or terminate Services on any
account that is past due by more than
thirty (30) calendar days, by disabling
telnet/ftp access and/or disabling the
connection to the server. In the event
of disconnection, the Customer must pay
SG Hosting Services a reconnection fee
of S$50.00 as a condition of
reactivation of the Services, in
addition to full payment of the balance
due on the account. Reactivation of
services will only be performed during
SG Hosting Services regular business
hours (Monday through Friday, 9:00 a.m.
– 6:00 p.m. Singapore Time). SG Hosting
Services may send all accounts that have
not been paid in full to a collection
agency. The Customer is responsible for
paying all costs of collection,
including, but not limited to,
reasonable attorney’s fee and, where
lawful, collection agency fees. All
accounting issues should be addressed to
SG Hosting Services at
billing@pozhub.com .
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Price Increases.
SG Hosting Services offers a
price-freeze guarantee to its Customer.
SG Hosting Services will not increase
the cost of services for the Customer as
indicated on the Agreement as long as
The Customer’s account is with SG
Hosting Services and provided the
Customer’s account does not become
delinquent.
7. MAINTENANCE AND SUPPORT
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Ordering Maintenance and Support Services.
SG Hosting Services shall provide the
Customer with maintenance and support
services for the Hardware or Software,
if such services are specified in the
Agreement.
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Exclusions. Maintenance and support
services shall not include services for
problems arising out of (a) tampering,
modification, alteration, or addition to
the Hardware or Software, which is
undertaken by persons other than SG
Hosting Services or its authorized
representatives; or (b) programs or
hardware supplied by the Customer.
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The Customer’s
Duties. The Customer shall appoint
at least 1 representative that all
account information is sending to. This
is to prevent any attempts of
password-thief or any hacker attack
against the Customer.
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Passwords. Each SG Hosting Services
Customer is responsible for his or her
passwords. Generally, secure passwords
are between 6 and 8 characters long,
contain letters of mixed case and
non-letter characters, and cannot be
found in whole or part, in normal or
reverse order, in any dictionary of
words or names in any language. The
Customer is responsible for changing his
or her password regularly.
8. TERM AND TERMINATION
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Term.
The term of this Agreement shall commence
on the Effective Date and continue until
terminated in accordance with this
Agreement. The term of an Agreement
shall be as indicated therein. The term
of an Agreement shall automatically
renew unless either party provides the
other with written notice of termination
at least thirty (30) days prior to the
renewal date as established by the
Contract Term reflected in the
Agreement.
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Termination Upon Default. SG Hosting
Services may immediately terminate this
Agreement and any or all Agreement s,
within its sole discretion, if the
Customer fails to pay (and SG Hosting
Services has not actually received) any
amounts due within fifteen (15) days after
the due date. For other breaches of this
Agreement, either party may terminate
this Agreement, and Agreement, as
applicable, if the breaching party fails
to correct the default within thirty
(30) days after the written notice.
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Effect of Termination. Notwithstanding
termination of this Agreement and
Agreement, SG Hosting Services shall be
entitled to full contract payment of all
amounts that may be due to it from the
Customer.
9. CONFIDENTIAL INFORMATION
Confidential Information shall mean all
information identified by a party
(“Disclosing Party”) to the other party
(“Receiving Party), which, if in writing
labeled as confidential, or if disclosed
orally, is reduced to writing within fifteen
(15) days, and labeled as confidential.
Confidential Information shall remain the
sole property of the Disclosing Party.
Except for the specific rights granted by
this Agreement, the Receiving Party shall
not use any Confidential Information of
Disclosing Party for its own benefit or for
the benefit of others. Receiving Party shall
not disclose Confidential Information to any
third party without written consent of
Disclosing Party (except to consultants who
are bound by a written agreement with
Receiving Party to maintain
confidentiality). Confidential Information
shall exclude information (i) available to
the public other than by a breach of this
Agreement; (ii) rightfully received from a
third party not in breach of an obligation
of confidentiality; (iii) independently
developed by Receiving Party without access
to Confidential Information; (iv) known to
Receiving Party at the time of disclosure;
or (v) produced in compliance with a court
order. Receiving Party shall give reasonable
notice to Disclosing Party that Confidential
Information is being sought by a third
person, so as to afford the opportunity to
limit or prevent such disclosure. Receiving
Party agrees to cease using all Confidential
Information, and to promptly return such
Confidential Information to Disclosing Party
upon request. Notwithstanding the foregoing,
the Customer consents to SG Hosting Services
disclosure of account information to credit
reporting agencies, credit bureaus, private
credit reporting associations, or to other
providers of communications services.
10. LIMITATION OF LIABILITY
SG Hosting Services liability (including,
for purposed of this paragraph only, and of
its employees, agents, or representatives),
to the Customer (either directly or as a
third party defendant in any action or
proceeding) for any claim arising out of or
relating to this Agreement or Agreement or
the provision of any Services under
Agreement (including, without limitation,
maintenance and support) shall be limited to
the amount of fees paid by the Customer to
SG Hosting Services under this Agreement
within one year preceding the date the
Customer contends its claim arose. In no
event shall SG Hosting Services be liable
for any loss of data, loss of profits, cost
of cover, or any other special, incidental,
consequential, indirect or punitive damages,
however caused and regardless of theory of
liability. This limitation will apply even
if SG Hosting Services has been advised of,
or is aware of, the possibility of such
damages.
11. DISCLAIMER OF WARRANTIES
SG Hosting Services specifically disclaims
all implies warranties, including but not
limited to, the implied warranties of
merchantability and fitness for a particular
purpose. Except as otherwise provided in
this Agreement, any written materials by SG
Hosting Services, or information on SG
Hosting Services company web site, shall be
for informational purposes only and, whether
delivered or disseminated before or after
the date of this Agreement, shall not create
any express or implied warranties, guaranty
of performance, or contractual obligations.
12. MISCELLANEOUS
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Independent Contractor. The
relationship of SG Hosting Services and
the Customer under this Agreement is
that of independent contractors and not
partners, joint ventures, or co-owners
as participants.
Notices. Any notice hereunder shall be
in writing and shall be given by
registered or express mail, or reliable
courier addressed to the addresses in
this Agreement, or by facsimile. Notice
shall be deemed to be given upon the
earlier of actual receipt or three (3)
days after it has been sent, properly
addressed and with postage prepaid.
Either party may change its address for
notice by means of notice to the other
party given in accordance with this
Section.
Assignment. The Customer may not
assign this Agreement, in whole or in
part, either voluntarily or by operation
of law, and any attempt to do so shall
be void and a default of this Agreement.
Advertising. SG Hosting Services may
include the Customer’s name and contact
information in directories of SG Hosting
Services service subscribers for the
purpose of promoting the use of the
Services by the Customer s generally. SG
Hosting Services will not use the
Customer’s name or other identifying
information in any other advertising or
promotional materials, without the prior
written consent of the Customer, which
may not be unreasonably withheld.
Indemnification. The Customer shall
defend, indemnify, and hold harmless SG
Hosting Services from and against all
liabilities, judgments, claims, damages,
settlements, expenses and costs
(including reasonable attorneys’ fees
and litigation expenses) arising out of
or relating to any breach of this
Agreement or Agreement by the Customer.
The Customer and SG Hosting Services
promptly notify each other upon receipt
of any third party claim or legal action
arising out of or relating to this
Agreement or Agreement.
Entire Agreement and Waiver. This
Agreement and the Agreement constitute
the entire agreement between SG Hosting
Services and the Customer with respect
to the subject matter hereof. All prior
agreements, representations, and
statements with respect to such subject
matter are superseded. Any failure of
either party to exercise or enforce its
rights under this Agreement or Agreement
shall not act as a waiver of subsequent
breaches. Non-Solicitation. During the
term of this Agreement and for a period
of one (1) year thereafter, the Customer
shall not solicit or hire the services
of any employee or subcontractor of SG
Hosting Services without the prior
written consent of SG Hosting Services.
Release of Information. SG Hosting
Services reserves the right to release
the contact information of the Customer
s involved in violations of system
security to system administrators at
other sites, in order to assist them in
resolving security incidents. SG Hosting
Services will also fully cooperate with
law enforcement authorities in
investigating suspected lawbreakers.
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